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Article Number: 000019721


VxRail: Event code: VXR124014 - PSC management account password is invalid

Summary: This KB describes how to deal with VxRail event VXR124014

Article Content


Instructions

  1. If the PSC management password is known, please refer to step 8 to update the new host password to VxRail Manager, otherwise, please reset the host management password from the disconnected host by step 2~7
  2. Access PSC as https://<psc-ip-or-fqdn>/psc
  3. Login with the administrator username and password
  4. Click on "User and Groups" on the left panel and select "User" tab on the right panel, change domain according to your setting, and locate the management account
  5. If the management account is in "localos" domain, login to PSC using appliance shell following VMware document, and reset the account's password using "passwd" command
  6. If the management account is in some other domain, modify it directly
  7. Double check that the new password is working by accessing PSC
  8. Update the new PSC management password with VxRail Manager via RESTful api:
curl -XPOST https://<VxM IP>/rest/vxm/v1/system/update-credential -d '{[\
    {\
       "component":  "psc",\
        "hostname":  "<psc host name>",\
        "username":  "<the management username>",\
        "password":  "<the new password>"\
    }\
]}'

 

Additional Information

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Article Properties


Affected Product

VxRail Software

Product

VxRail Appliance Family, VxRail Appliance Series, VxRail Software

Last Published Date

31 Jan 2023

Version

4

Article Type

How To