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Dell VxRail: Dial-home event code: VXR500RDU0002 - FAN redundancy lost

Summary: The appliance connects home to Dell with event code VXR500RDU0002 fan redundancy lost.

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Article Content


Instructions

Issue:

This event triggers an alarm on the vSphere client page. Dial home event will be sent if connectivity is enabled.


Cause:

Fan redundancy is lost.

One or more fans have failed or have been removed or a configuration change occurred which requires additional fans.

Resolution:

Follow these steps to verify FAN status:

  • Open iDRAC view of the device, go to Maintenance -> System Event Log, verify that there is indeed an event related to Fan:
               Fan redundancy is lost.
  • Double confirm the FAN number that report the error in System - > Overview -> Cooling -> Fans.
  • Install the FAN at the next scheduled service window or reseat the FAN if its already in place.
  • Make sure all Fans are in green status in iDRAC and mark the error as read or green on VxRail Manager plug-in UI.
  • If after the troubleshooting steps the issue is still present, contact Dell Technical Support or your Authorized Service Representative, and quote this Knowledgebase article ID.

Article Properties


Affected Product

VxRail Appliance Family

Product

VxRail Appliance Family

Last Published Date

20 Feb 2024

Version

4

Article Type

How To