Article Number: 000069982
How to install an Avamar .avp hotfix using Avamar Installer (AVI)
Summary: This procedure describes how to install hotfixe on an Avamar Server.
Article Content
Symptoms
The steps for applying the hotfix are consistent for all Avamar Server versions, however, the screenshots used in this KB article are for reference only. The actual screens on your system may appear slightly different.
Check the history tab to verify previously installed hotfixes, follow Appendix B for instructions.
Check the history tab to verify previously installed hotfixes, follow Appendix B for instructions.
Cause
Avamar utilizes an Avamar workflow package (AVP) that automates the software steps needed to complete installing Hotfix. While this is an automated process monitoring progress and responding to prompts that require user input and any error that may occur during the installation is required.
Requirements:
- Valid license installed on the Avamar Server
- The Avamar system is healthy and functioning normally
- Internet Explorer, Firefox, or Chrome Web browser.
- Download the hotfix
- Upload the hotfix to Avamar.
- Install the hotfix.
Resolution
Downloading the Hotfix
The avp packages can be downloaded from the support site or links that are provided in DSA/DTA/KB article.
Below is an example of how to download the hotfix from the support site.
We are selecting Avamar Server and then the version number. Selecting download will download the file to the local machine.
Support page link: https://dell.com/support
Below is an example of how to download the hotfix from the support site.
We are selecting Avamar Server and then the version number. Selecting download will download the file to the local machine.
Support page link: https://dell.com/support
Uploading the hotfix to Avamar using Avamar Installation Manager (AVI)
Uploading is done using Avamar Installation Manager. Files can be uploaded from the local machine.
Check Appendix A if the direct upload does not work.
Follow the below steps from the local machine to upload the hotfix files.
Check Appendix A if the direct upload does not work.
Follow the below steps from the local machine to upload the hotfix files.
- Using the web browser type the URL address for the Avamar :
Where <avamarserver> is the hostname or IP address of the Avamar Server
- Log in to installation manager using root credentials.
- Navigate to the Repository tab and upload the required .avp file.
- Uploading the package takes time. You can check the progress on the screen.
- In case the avp file is rejected, check the Avamar version and the avp version to see if they are matching.
Installing the hotfix using Avamar installation Manager
In case it is necessary to re-log in to Avamar Installation Manager, follow the below steps.
- In the web browser URL address box, type:
https://<avamarserver>/avi/ or https://<avamarserver>:7543/avi/ for newer version.
Note: It may take up to 15 minutes for the package to appear. Click the refresh button in the top right of the window to refresh the package list.
- When the Avamar hotfix package appears, click Install to execute the workflow.
- The Installation Setup screen (displayed below) appears:
- Click on Continue at the bottom of the screen.
- The installation runs and displays its progress.
Once the installation has completed, the progress page will show "Completed hotfix-xxxxxx" in the information log at the bottom of the page. The procedure is completed. Log out to exit out of the Avamar Installation Manager.
Cumulative hotfix installation
Note: After a hotfix or cumulative hotfix installation, it may be necessary to upgrade the Avamar Administrator GUI (MCGUI). If there is a version mismatch, a warning message shows when opening the Avamar Administrator GUI. In this case, an update is needed. For more information, see the Avamar Administrator Guide "Installing Avamar Administrator".
Starting Avamar 18.2 we have a new HTML5 web GUI, you can access by typing HTTPS://<hostname>aui
For any questions or issues with this procedure, contact an account representative or DELL EMC Customer Support at https://www.dell.com/support/home
Additional Information
APPENDIX A:
Instructions for copying hotfix AVPs to the Avamar system.
Method 1:
- Download the AVP hotfix file for the appropriate Avamar version.
- Log in to Avamar as the admin user.
- Copy the AVP from the location where it was downloaded to the Avamar Server directory /usr/local/avamar/src/.
- Move the AVP file to the packages directory.
mv /usr/local/avamar/src/v7_x_x_HF_xxxxxx.avp /data01/avamar/repo/packages/
For example:
root@utility:~/#: cd /home/admin/me/
root@utility:/home/admin/me/#: ls
v18_1_0_33_mc_cumulative_201808.avp
root@utility:/home/admin/me/#: mv v18_1_0_33_mc_cumulative_201808.avp /data01/avamar/repo/packages/
root@utility:/home/admin/me/#: ls /data01/avamar/repo/packages/
v18_1_0_33_mc_cumulative_201808.avp
root@utility:/home/admin/me/#: ls -ltrh /data01/avamar/repo/packages/
total 373M
-rw-r--r-- 1 avi avi 373M Dec 3 15:45 v18_1_0_33_mc_cumulative_201808.avp
Method 2:
- Download the AVP hotfix file for the appropriate Avamar version.
- Log in to Avamar Installation Manger.
- Navigate to Repository tab and upload required AVP.
Proceed with the steps from the resolution section to install the hotfix.
APPENDIX B:
How to check previously installed hotfixes.
- Log in to Avamar installation Manager.
- Navigate to the History tab to check previously installed hotfixes.
Article Properties
Affected Product
Avamar, Avamar Client, Avamar Data Store, Avamar Desktop/Laptop Option, Avamar Server, Avamar Virtual Edition
Last Published Date
11 Oct 2022
Version
6
Article Type
Solution