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Dell VxRail: VxRail upgrade fails due to timeout during entering maintenance mode

Summary: VxRail upgrade fails due to timeout during entering maintenance mode.

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Article Content


Symptoms

VxRail upgrade fails due to timeout during entering maintenance mode.

 

Cause

In some production environments, a host may have a super-sized VM and or one with a heavy work load. Entering Maintenance Mode on this host could time out after 30 minutes. This will cause an upgrade failure.

Resolution

To workaround this issue change the timeout in lcm-application.properties 
  1. SSH login VxRail Manager as Mystic.
  2. Change to "root" user. su.
  3. Edit the lcm-application.properties
    • Path in 4.5 train: /usr/lib/vmware-marvin/marvind/webapps/extension/WEB-INF/classes/lcm-application.properties
    • Path in 4.7 train: /usr/lib/vmware-marvin/marvind/webapps/ROOT/WEB-INF/classes/lcm-application.properties
    • Path in 7.0 train change the parameter in both files below: In 7.0 train, lcm loads the parameters from lcm folder first, and then load the parameters from ROOT folder. If there are same keys, the values will be overwritten.  
      • /usr/lib/vmware-marvin/marvind/webapps/ROOT/WEB-INF/classes/lcm-application.properties
      • /usr/lib/vmware-marvin/marvind/webapps/lcm/WEB-INF/classes/lcm-application.properties
  4. Change the value to "3600" - which means a 60 min timeout for entering Maintenance Mode.
# The timeout for enter maintenance mode
lcmProperties.enter.maitenance.mode.timeout=1800

Article Properties


Affected Product

VxRail Software

Product

VxRail Appliance Family, VxRail Appliance Series, VxRail Software

Last Published Date

05 Jun 2023

Version

5

Article Type

Solution