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Article Number: 000052387


Dell EMC Unity: Unable to refresh managed server <esxi host name> because of a connection issue. (User Correctable)

Article Content


Symptoms

Possible Changes:
  • Network changes (Routing, IP etc.) in your virtual environment
  • Credential changes on vCenter or ESXi
  • Migration of ESXi from one vCenter to another


When polling vCenter or ESXi in Unisphere you receive the following Alert:

kA2j00000004GcBCAU_3_0

"Unable to refresh managed server <server name> because of a connection issue."

Cause

Possible causes:
  • True connection issue from Unisphere to the ESXi server or vCenter over the IP network
  • Hung configuration information from ESXi or vCenter to Unipshere.

Resolution

Remove vCenter from Access>VMware tab and then re-add, providing proper credentials.

 **This is non-disruptive to production.  When vCenter or ESXi hosts are removed from the Access>VMware tab, the ESXi hosts are moved to Access>Hosts tab for management.  No initiators are removed.  This process only affects integrated management of your virtual environment, not production and processing of I/O


When you attempt to delete a configured ESXi host with storage attached (Won't let you, this means that as long as you have LUNs attached to the host, you shouldn't be able to Accidentally delete a connected Host):

kA2j00000004GcBCAU_2_0

Delete vCenter or ESXi from Access>VMware:

kA2j00000004GcBCAU_2_1

ESXi host will be moved to Access>Hosts:

 
kA2j00000004GcBCAU_2_2

To add it back under the vCenter, go to ACCESS > VMware > vCenters and under  More Actions  click on  Find ESXi Hosts  or select the kA2j00000004GcBCAU_2_3 "Plus symbol" to re-add the vCenter:

  kA2j00000004GcBCAU_2_4

Provide proper credentials and add the host back under the vCenter that manages it:

kA2j00000004GcBCAU_2_5


Additional Information

This article has been promoted as HVC on DELL EMC Community Network (DECN):https://community.emc.com/docs/DOC-60049

Article Properties


Affected Product

Dell EMC Unity Family

Product

Dell EMC Unity Family

Last Published Date

20 Nov 2020

Version

2

Article Type

Solution