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Article Number: 000058892

Avamar: VMware FLR restore fails immediately with error code 10007 - avvmwfile Error <0000>: VirtualMachine Interface is NULL

Summary: VMware FLR restore fails immediately with error code 10007. The below error string is seen in the logs. avvmwfile Error <0000>: VirtualMachine Interface is NULL avvmwfile Error <0000>: assist_restore error. ret: 157 ...

Article Content

Symptoms



VMware FLR restore fails immediately with error code 10007. The below error string is seen in the logs:   

avvmwfile Error <0000>: VirtualMachine Interface is NULL
avvmwfile Error <0000>: assist_restore error. ret: 157

Cause

The VMware Tools service was hung/unresponsive on the Guest OS.

Resolution

Verify that the target virtual machine is powered on, VMware Tools is installed, and running the current or most up to date version. Below is how this should appear in the vSphere Client.

kA2j00000004GVUCA2_2_0

If VMware tools is hung or unresponsive, restart the VMTools service from within the virtual machine

This can be through the Windows 'Services' screen or by running the following from the Windows command line:   
net stop vmtools
net start vmtools
 

Article Properties

Affected Product

Avamar

Product

Avamar, Avamar Client, Avamar Client for VMware

Last Published Date

20 Nov 2020

Version

2

Article Type

Solution

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