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Article Number: 000029412

XtremIO Alert : Storage Controller fan IPMI information is unavailable or IPMI reported abnormal fan sensor indications.

Summary: Storage Controller fan IPMI information is unavailable or IPMI reported abnormal fan sensor indications.

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Article Content

Symptoms

This will have an impact on the overall clusters performance.

Dial home is created with the below symptom codes:
 
Alert Name Alert Code Description Severity
node_fan_level_2_unknown 401202 Storage Controller fan IPMI information is unavailable. minor
node_fan_level_3_warning 401203 IPMI reported abnormal fan sensor indications. minor
node_fan_level_4_minor 401204 IPMI reported abnormal fan sensor indications. minor
node_fan_level_5_major 401205 IPMI reported abnormal fan sensor indications. major
node_fan_level_6_critical 401206 IPMI reported abnormal fan sensor indications. major

Cause

Issue with the Fan hardware present in Storage Controllers.

Resolution

1. Run the following commands from the XMCLI command prompt and check for any errors or alert messages.
 
Command Description
show-storage-controllers Displays the cluster s Storage Controllers information and status.
show-storage-controllers-info Displays the cluster s Storage Controllers information.
show-storage-controllers-psus Displays information on Storage Controllers power supply units.
show-storage-controllers-sensors Displays a list of sensors and their related information.

2.  Analyse show-storage-controller-sensors output and compare the fan speeds / fault levels  
3. CE to contact EMC XtremIO remote support for further assistance. 

Article Properties

Affected Product

XtremIO Family

Product
XtremIO Family, XtremIO HW Gen2 400GB, XtremIO HW Gen2 400GB Encrypt Capbl, XtremIO HW Gen2 400GB Encrypt Disable, XtremIO HW Gen2 400GB Exp Encrypt Disable, XtremIO HW Gen2 400GB Expandable, XtremIO HW Gen2 800GB Encrypt Capbl , XtremIO HW Gen2 800GB Encrypt Disable, XtremIO HW Gen3 40TB, XtremIO HW Gen3 40TB Encrypt Disable, XtremIO HW X2-R Encrypt Disable, XtremIO HW X2-S, XtremIO HW X2-S Encrypt Disable, XtremIO HW X2-T, XtremIO HW X2-T Encrypt Disable, XtremIO X1, XtremIO X2 ...
Last Published Date

23 Apr 2021

Version

3

Article Type

Solution

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