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Dell Unity: Unity dials home with a neo14:60196 error (User Correctable)

Summary: Unity system dials home with a neo14:60196 error. This is normally accompanied by other dialhomes, such as neo14:60258 and neo14:600F4.

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Article Content


Symptoms

Unity SP does not come back online after hardware maintenance
Unity dials home with neo14:60196 error.  Unity also calls home with neo14:60258 and neo14:600F4.

Cause

The most likely cause is that the SP is miscabled.

The neo14:60196 error indicates that either the cables or the ID of the disk array enclosure (DAE) has been misconfigured.  If the system was indeed in a period of maintenance and attempting to come back online, there is a good chance that the cables are not connected properly.

This error will be accompanied by other errors, like neo14:60258 (drive offline) and neo14:600F4 (filesystem offline) which are all results of the SP being miscabled.

Resolution

Check the cables on the SP and ensure that they are all connected correctly.  Shut down the SP, correct the cabling, and reboot the SP.

Article Properties


Affected Product

Dell EMC Unity

Last Published Date

10 Mar 2023

Version

2

Article Type

Solution