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Article Number: 000204810

Inspiron 14 3420 Cannot Turn On Without Battery

Summary: An Inspiron 14 3420 is unable to turn on without a battery connected.

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Article Content

Symptoms

In some scenarios, a user may remove the battery and try to turn on the computer while connected to the AC adapter power. The Inspiron 14 3420 does not turn on.

Affected Platforms:

  • Inspiron 14 3420

Cause

This is a Qualcomm SC8180X platform limitation and is the expected behavior.

Resolution

This is expected behavior for the Inspiron 14 3420. Connect the battery to turn on the computer.

Article Properties

Affected Product

Inspiron 14 3420

Last Published Date

14 Aug 2023

Version

2

Article Type

Solution

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