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Unable To Install Thunderbolt Firmware Update SWB T85NJ With System Rights or System Account

Summary: Thunderbolt firmware update SWB T85NJ not installing with computer rights or computer accounts.

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Article Content


Symptoms

Error message and failures when trying to install Thunderbolt firmware update SWB T85NJ. Error messages appear as: (Figure 1-2 [English only])
Dell Firmware error message “This application could not be started. Do you want to view information about the issue?
Figure 1: Dell Firmware error message "This application could not be started. Do you want to view information about the issue?
Dell Firmware error message “Error: The Intel Thunderbolt Controller Driver needs to be installed or updated before the Thunderbolt firmware can be updated.………….
Figure 2: Dell Firmware error message "Error: The Intel Thunderbolt Controller Driver needs to be installed or updated before the Thunderbolt firmware can be updated. …………."

Cause

No cause information.

Resolution

The SWB works for Latitude 5411, 5511, and Precision 3551. The execution of the SWB can be successful with elevated user rights.
For installation with computer rights use package 4.65.119.015, A04 or later.

Article Properties


Affected Product

Latitude 5411, Latitude 5511, Precision 3551

Last Published Date

13 Jun 2022

Version

2

Article Type

Solution