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PowerProtect Data Manager | external certificates mismatch issue from PPDM

Summary: When vCenter certificates changes, PPDM cannot fetch the latest Certs.

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Article Content


Symptoms

The error message can be like:
unable to find valid certification path to requested target
 
backup has failed, unable to find identity of proxy. Server search certificate does not match

Cause

This is a known issue in 19.9 and 19.10.

Resolution

When vCenter certs are updated, we have to manually restart the vmdm service.
In addition, any external vProxies will need to be restarted to pick up the change in certificates.

Additional Information

If you need to check/update Cert, "ppcp certs -h" can be helpful

Article Properties


Affected Product

PowerProtect Software

Last Published Date

27 Sep 2022

Version

3

Article Type

Solution