Article Number: 000193211
CRITICAL ABA0009 Protection of these assets was unsuccessful because either the Agent host cannot be reached or the Agent service is not running. Details SQL-Prod-Policy: Unable to backup MICROSOFT_SQL_DATABASE UiPathArchive on Agent host
1. Port check from the SSH session on the PowerProtect Data Manager:
Open a putty session to the PowerProtect Data Manager and run the following command:
curl -kv ip/hostame of client:7000
A failure can result if the agentservice is not running on the host, or if there is a problem on port 7000.
The following shows a connection failure:
An open port with a run service returns the following.
2. Verify that the PowerProtect Agent service is running on the host:
To verify DNS name resolution and connectivity:
From the host:
nslookup <short name of your PPDM> nslookup <FQDN of your PPDM> nslookup <IP address of your PPDM>
ping <short name of your PPDM> ping <FQDN of your PPDM> ping <IP address of your PPDM>
From the PPDM:
nslookup <short name of failing host> nslookup <FQDN of of failing host> nslookup <IP address of of failing host>
su [Enter] enter root password [Enter] ping <short name of failing host> ping <FQDN of failing host> ping <IP address of failing host>
16 Feb 2024
2
Solution