Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Some article numbers may have changed. If this isn't what you're looking for, try searching all articles. Search articles

Article Number: 000182281


Systems Management: How to Configure Alerts and Troubleshoot Alerts in OpenManage Enterprise

Summary: The following article details the steps necessary for basic configuration and troubleshooting of Alerts in OpenManage Enterprise.

Article Content


Instructions

OpenManage Enterprise is a simple-to-use, one-to-many systems management console. It cost-effectively facilitates comprehensive life cycle management for PowerEdge servers in one console. This article details the Health Alerts component of OpenManage Enterprise and how to tailor SNMP alerts to specific needs.

Understanding Alerts and Health Status in OpenManage Enterprise

The following video covers the basics of understanding Health Alerts and configuring and troubleshooting SNMP alerts in OpenManage Enterprise and the IDRAC. It covers how to configure alerts in the IDRAC, how to configure SNMP in OpenManage Enterprise, and some common issues that are encountered when troubleshooting alerts.

Understanding Alert Policies Basics

OpenManage Enterprise generates alerts and sends them by email for specified events such as:
  • Email hardware failures 
  • Forward alerts to other management software 
  • SMS alerts 
  • Power off server in response to specific error 
  • Remote script execution on event 
  • Ignore a specific alert 

In order to take advantage of the alert feature, the following are required:

  • SNMP traps coming from targets 
  • Alert policy wizard 

Troubleshooting Alerts

Since most alert actions are similar, this section focuses on the most common email alert, and the item that needs extra configuration, Remote Scripts.

Step 1: Receive SNMP Trap from the device. 

  1. Check the alert log. If no alerts, check the iDRAC configuration. 

  2. Use the Test Event option in the iDRAC to simulate an error. 

Step 2: Alert Policy Configuration 

  1. Under Category, select the All checkbox since often the user is filtering out the alerts they want. 

Create Alert Policy  Name and Description  All  Category  Target  Date and Time  Severity  Actions  Summary  Step 2 of 7  Application  Dell Storage  iDRAC  IF-MIB  MM  Networking  OMSA  OpenManage Enterprise  OpenManage Essentials  Power Manager  RFC1215  SNMPv2-MlB  VMWare
  1. Under Target, ensure all devices that you want email messages from are selected. 

  2. Under Date & time, do not select anything at all. Often, users are setting times here and if any alerts fall outside of that time, they get nothing. 

Create Alert Policy  Name and Description  Category  Target  Date and Time  Severity  Actions  Summary  Step 4 of 7  Date Range  O Time Interval  Days  From:  12  o  Sunday  o  Monday  o  Tuesday  o  Wednesday  AM  12  o  Thursday  o  Friday  o  Saturday  AM
  1. Under Severity, Warning and Critical should be fine. 

  2. Under Action, fill out user email details.  

Step 3: Send Test trap from iDRAC again to verify functionality. 

  1. Check the Alert log again to verify it got to the appliance. 

  2. Wait for the email. 

  3. If no email is received, then this indicates an email server configuration issue.

  4. Under Application Settings > Alerts > Email Configuration, check the email server configuration. 

  5. Ensure that IP is correct, port is correct, and credentials are correct. Switch Authentication and SSL for testing. 

v Email Configuration  SMTP Server Network Address  Enable Authentication  Username  Password  Confirm Password  SMTP Port Number  Use SSL  172.217.26.5  25

 

 

Article Properties


Affected Product

Dell OpenManage Enterprise, Dell EMC OpenManage Enterprise, Dell OpenManage Enterprise-Modular

Last Published Date

05 Mar 2024

Version

9

Article Type

How To