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Article Number: 000180585

Dell Inspiron 7506 2-in-1 Usage and Troubleshooting Guide

Summary: Learn how to use and troubleshoot issues related to drivers, Windows, LCD, input devices, networking, webcam, and more on your Inspiron 15 7506 2-in-1 laptop.

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Article Content

Instructions

Inspiron 7506 2-in-1

Quick Links

Getting Started with your Inspiron 7506 2-in-1 Inspiron 7506 2-in-1 Setup, Specifications and Service Manual Dell Drivers & Downloads Warranty and Support Services Frequently asked questions

For help with issues such as: Wired and wireless networking, Windows, mouse, touchpad, keyboard, LCD, webcam and downloading drivers, see an expanding section below.

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For specifications, browse to the Inspiron 7506 2-in-1 Notebook Online Manual Page. Touch or click View PDF under Inspiron 7506 2-in-1 Notebook Setup and Specifications (see the Specifications of Inspiron 7506 2-in-1 Notebook section).

For port locations, browse to the Inspiron 7506 2-in-1 Notebook Online Manual Page. Touch or click View PDF under Inspiron 7506 2-in-1 Notebook Setup and Specifications (see the Views of Inspiron 7506 2-in-1 Notebook section).

To view or download the Service Manual, browse to the Inspiron 7506 2-in-1 Notebook Online Manual Page. Touch or click View PDF to the right of Inspiron 7506 2-in-1 Notebook Service Manual.

To locate your Service Tag or Express Service Code, browse to the Where is the Service Tag located? page.

For how-to's and troubleshooting information about Wired and Wireless networking, browse to the Dell Networking and Wireless Support Center.
 

For information about how to turn the wireless antenna on and off on a Dell Computer, see Dell Knowledge Base article: How to Turn the Wireless Antenna On and Off on a Dell Computer.

 

  • Using the SupportAssist application provides automatic computer updates and detects issues that are resolved for you. Let us take the effort out of maintaining your Dell Computer or Tablet. For more information about SupportAssist, browse to the SupportAssist for PCs and tablets page.
     
  • Run online hardware diagnostics to ensure your hardware is working correctly. See the Dell Knowledge Base article Dell Diagnostic Tools to Diagnose and Fix Hardware Problems on Your Dell PC, Tablet or Servers. The article explains how to access the hardware diagnostics and the different kinds of tests available for your Dell computer or tablet.  
    NOTE: The diagnostics either fixes the problem automatically, or it guides you through the steps to resolve the problem. When the diagnostic identifies a failing part, depending on the failing part, we immediately start the process for a free in-warranty replacement part.
     
  • When the computer cannot access the Internet, you can run the integrated diagnostics (ePSA) on your computer. For more information, see the Dell Knowledge Base article Resolve Hardware Issues With Built-in and Online Diagnostics (SupportAssist ePSA, ePSA or PSA Error Codes) .

This section covers the Microsoft Windows operating system that is installed on your computer; select the tabs below to find out further information.


For help with using Microsoft Windows, see the Dell Windows Support Center. Select the operating system that you need help with.


When the computer stops responding or you are troubleshooting slow performance issues, perform the following steps:

  1. Press the Power button for at least 15 seconds to make sure the computer turns off.
  2. Disconnect all external peripherals including the keyboard, mouse, and external monitor. Peripherals also include external storage devices such as flash drives, USB devices, printers, cards and so forth.
  3. Press the Power button to see if the computer turns on and boots correctly. If not, see Dell Knowledge Base article Computer Does Not Turn on, or is Stuck on the Dell Logo Screen.
  4. When the computer does boot up correctly, download and install SupportAssist. For more information about how to obtain and install SupportAssist, browse to the SupportAssist for PCs and tablets page.
  5. Perform computer maintenance on your computer, for more information, see Dell Knowledge Base article Optimization and Maintenance of Microsoft Windows or Troubleshooting Slow Performance Issues.
  6. Start connecting external peripherals one at a time, and check to see if the computer continues to respond.


This link takes you to the Dell Knowledge Base article Microsoft Windows Locks Up or an Error Occurs.

 


For information about the drivers available, browse to the Inspiron 7506 2-in-1 Notebook Drivers Page.

This article provides information about how to download drivers for Dell computers: How to Download and Install Dell Drivers.

This section covers the hardware that is installed on your computer; select the tabs below to find out further information.


See the following Dell Knowledge Base articles for information about how to use or troubleshoot mouse, keyboard, or touchpad issues.

NOTE:
  • Some keys on your keyboard have two symbols on them. These keys can be used to perform secondary functions. To perform secondary functions, press Fn and the wanted key. Press and hold the Fn key. Then press the Esc key to switch the primary behavior of the function keys (F1-F12) between two modes. (multimedia key mode and function key mode.)
  • When the computer is powered on, the battery LED also acts as the hard drive activity light. Press and hold the Fn key, and then press the h key to switch between the battery and the hard drive activity light function.


For information about how to turn the touchpad on or off, see Dell Knowledge Base article Disabling or Enabling the Touchpad on a Dell Laptop.


See the Dell Knowledge Base article Troubleshooting Touchscreen Issues in Microsoft Windows, for information about resolving Touchscreen issues.


When you experience a situation in which the computer does not start at all. Or it does turn on. (Lights turn on, and fans are spinning.) If the computer does not show any image, look at the Battery LED (located on the left side of the computer, Figure 1) for a blinking amber and white pattern. You can determine the failures that are listed in Table 1.
7506 2-in-1 Battery LED
Figure 1: Battery Charge and Status LED Location

NOTE:

The blinking patterns consist of 2 sets of numbers being represented by a group of Amber blinks, and then a group of White blinks.

First Group: The LED blinks with an Amber color 1 to 9 times, followed by a brief pause with the LED off for 1.5 seconds.

Second Group: The LED blinks with a White color 1 to 9 times. Followed by a longer pause before the next cycle starts again with the LED off for 3 seconds.

For example: For a No Memory Detected Error (2,3). The battery LED blinks 2 times with an Amber color, followed by a pause and then blinks 3 times with a White color. The battery LED will pause for 3 seconds before the next cycle repeats itself again. Each LED blink takes 0.5 seconds.

The computer does not shut down when displaying the Diagnostic Error Codes.

Diagnostic Error Codes always supersede any other use of the LED. For instance, on Notebooks, battery codes for Low Battery or Battery Failure situations are not displayed when the Diagnostic Error Codes are being displayed.

Blinking Pattern

 Component Description
Amber White
1
1
MBIST: TPM System board failure (included BIOS corruption or ROM error)
Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (See the How do I update BIOS using a USB flash drive? section). If the problem persists, contact Dell support.
1
2
MBIST: SPI Flash System board failure (included BIOS corruption or ROM error)
Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (See the How do I update BIOS using a USB flash drive? section). If the problem persists, contact Dell support.
1
3
Hinge Cable OCP1 Check if the display cable (EDP) is seated properly or pinched at the hinges. If the problem persists, contact Dell support.
1
4
Hinge Cable OCP2 Check if the display cable (EDP) is seated properly or pinched at the hinges. If the problem persists, contact Dell support.
1
5
i-Fuse Failure System board failure (including BIOS corruption or ROM error)
Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (See the How do I update BIOS using a USB flash drive? section). If the problem persists, contact Dell support.
1
6
EC internal Failure Disconnect all power source (AC, battery, coin cell) and drain flea power by pressing and holding down the power button.
2
1
CPU Run the Intel CPU diagnostics tools.
Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (See the How do I update BIOS using a USB flash drive? section). If the problem persists, contact Dell support.
2
2
Motherboard: BIOS ROM Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (See the How do I update BIOS using a USB flash drive? section). If the problem persists, contact Dell support.
2
3
No Memory Detected Confirm that the memory module is installed properly. If the problem persists, contact Dell support.
2
4
Memory Failure Reset the memory module. If the problem persists, contact Dell support.
2
5
Invalid Memory Reset the memory module. If the problem persists, contact Dell support.
2
6
Motherboard: Chipset System board failure (including BIOS corruption or ROM error)
Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (See the How do I update BIOS using a USB flash drive? section). If the problem persists, contact Dell support.
2
7
LCD System board failure (including BIOS corruption or ROM error)
Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (See the How do I update BIOS using a USB flash drive? section). If the problem persists, contact Dell support.
2
8
LCD Power Rail System board failure (including BIOS corruption or ROM error)
Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (See the How do I update BIOS using a USB flash drive? section). If the problem persists, contact Dell support.
3
1
RTC Power Failure Reset the CMOS battery connection. If the problem persists, contact Dell support.
3
2
PCI or Video System board failure (including BIOS corruption or ROM error)
Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (See the How do I update BIOS using a USB flash drive? section). If the problem persists, contact Dell support.
3
3
BIOS Recovery 1 System board failure (including BIOS corruption or ROM error)
Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (See the How do I update BIOS using a USB flash drive? section). If the problem persists, contact Dell support.
3
4
BIOS Recovery 2 System board failure (included BIOS corruption or ROM error)
Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (See the How do I update BIOS using a USB flash drive? section). If the problem persists, contact Dell support.
3
5
Power Rail Failure System board failure (included BIOS corruption or ROM error)
Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (See the How do I update BIOS using a USB flash drive? section). If the problem persists, contact Dell support.
3
6
SBIOS Flash Corruption System board failure (included BIOS corruption or ROM error)
Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (See the How do I update BIOS using a USB flash drive? section). If the problem persists, contact Dell support.
3
7
ME Error System board failure (included BIOS corruption or ROM error)
Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (See the How do I update BIOS using a USB flash drive? section). If the problem persists, contact Dell support.
Table 1: Repetitive Battery LED Codes

For additional help with your computer, Contact Technical Support.

When the Battery LED does not blink with an Amber and White pattern, perform the following steps:
  1. Press the power button for at least 15 seconds to ensure the computer turns off.
  2. Disconnect all external peripherals, including the keyboard, mouse, and external monitor. Peripherals also include external storage devices such as flash drives, USB devices, printers, cards, and so forth.
  3. Remove the AC adapter from the computer and unplug the AC adapter from the electrical outlet.
  4. Make sure the connections on the power cable and AC adapter are firmly pressed together.
  5. Insert the AC into the computer and a good electrical outlet (not on a surge protector or power strip).
  6. Press the Power button to see if the computer turns on and boots correctly. If not, see Dell Knowledge Base article Computer Does Not Turn on, or is Stuck on the Dell Logo Screen.
  7. Start attaching devices one at a time and testing to see if the computer turns on.

 


There are times when changes to the settings in the System Setup (BIOS) prevent the computer from booting into Windows or connecting to the Internet. Setting the BIOS back to its defaults may help fix these issues.
 

  1. Reboot the computer.
  2. When you see the Dell logo during POST, press the F2 key to enter the setup screen.
  3. On the System Setup screen, click Load Defaults.
  4. Make sure BIOS Defaults is selected and click OK (when asked).
  5. Click OK on the Warning window (when asked).
  6. Click Exit, and the computer restarts.

This section covers the hardware that is installed on your computer; select the tabs below to find out further information.


For information about troubleshooting a laptop LCD Screen, see the Dell Knowledge Base article: How to Troubleshoot Display or Video Issues on a Dell Laptop.


For help with resolving USB port issues, see Dell Knowledge Base article: How to Troubleshoot USB Port When it is Not Working.


For information about and help with resolving Hard Drive issues, see the Dell Knowledge Base article: Understanding and Troubleshooting Your Hard Drive.

NOTE: When the computer is powered on, the battery LED also acts as the hard drive activity light. Press and hold the Fn key, and then press the h key to switch between the battery and the hard drive activity light function.


For information about and help with resolving Audio issues, see the Speakers and Headphones Support site.

 

Power LED

The power LED indicator light is located on the left edge of the computer Figure 1. Refer to Table 2 for the description of the LED.

 

7506 2-in-1 Batt LED
Figure 1: Power LED Location

 

Power LED State Description
Solid white Power adapter is connected, and the battery is charging.
Solid Amber Battery charge is low or critical.
Off Battery is fully charged.
Table 2: Power LED State
  • S0 (ON)—System is turned on.
  • S4 (Hibernate)—The computer consumes the least power compared to all other sleep states. The computer is almost at an OFF state, expect for a trickle of power. The context data is written to a hard drive.
  • S5 (OFF)—The computer is in a shutdown state.

 

Battery Charge and Status LED

The battery charge and status LED indicator is located at the left side of the computer Figure 1. See Table 3 for the description of the LED.

7506 2-in-1 Batt LED
Figure 1: Battery Charge and Status LED Location

 

LED behavior
Description
Alternately blinking amber light and white light     An unauthenticated or unsupported non-Dell AC adapter or battery is attached to your laptop.
Constantly blinking amber light
Battery below specified Low Battery level
Light Off
Battery in full charge mode with AC adapter present
White light on
Battery in charge mode with AC adapter present
Table 3: Battery Charge and Status LED Indicator
  • S0 (ON)—System is turned on.
  • S4 (Hibernate)—The computer consumes the least power compared to all other sleep states. The computer is almost at an OFF state, expect for a trickle of power. The context data is written to a hard drive.
  • S5 (OFF)—The computer is in a shutdown state.
NOTE:
  • For models with a fingerprint reader (where no Power LED is on the power button), the LED illuminates white immediately once the power button is pressed.
  • When the computer is powered on, the battery LED also acts as the hard drive activity light. Press and hold the Fn key, and then press the h key to switch between the battery and the hard drive activity light function.

For additional information about and help with resolving Battery issues, see the Battery Support site.

This section covers the software that may be installed on your computer; select the tabs below to find out further information.


The Dell Windows Backup Media and Recovery Options page provides information about backing up your Windows Operating System. It includes recovery options for when Windows does not start correctly.

The Dell Download Center provides information about software that you may have bought and software that is already installed on your computer, such as Dell Backup Solutions and Dell SupportAssist for PCs and tablets.

Some of the software that is sold at the time of purchase has to be downloaded once you receive your computer. You can download and install those programs by using Dell Digital Delivery, for more information see the following links:

A free PDF reader (Acrobat Reader DC) is available for free from Adobe. You need this program to view any PDF files such as the Quick Start Guides or Owner's Manuals. This hyperlink is taking you to a website outside of Dell Technologies

This article provides help with Microsoft Office programs, A Guide to the various Microsoft Office programs available on your Dell personal computer.

  • The Skype software can be downloaded from the Skype website. This website also offers instructional videos on how to use the Skype program.
 
  • To uninstall Skype, perform the following steps:
    1. Close Skype and ensure it is not running in the background.
    2. In the Search bar type appwiz.cpl
    3. Touch or click appwiz.cpl (Control panel item) to open the Programs and Features window.
    4. Touch and hold or right-click Skype from the list and select either Remove or Uninstall.
    5. Reboot your computer and check to make sure the application has been uninstalled.

 


To access the Dell Security and Virus Support Page click on the following link:

Your computer comes preinstalled with an anti-virus program. For more information, see the Dell Knowledge Base article Useful Information about the third-party anti-virus programs that ship with a Dell PC.

More information about Viruses, Spyware, and Malware can be found at the following links:

Article Properties

Last Published Date

21 Sep 2023

Version

6

Article Type

How To

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