Article Number: 000168800
IDPA Backup agents installation failed at 48% due to timeout as seen on Avamar Installation Manager UI:
The Avamar AVI UI can be accessed at the following address:
https://<AVAMAR_IP_ADDRESS_OR_FQDN/avi
Note: This is applicable for IDPA versions 2.3.0 and greater (i.e. 2.3.1, 2.4.1, 2.5).
SYMPTOMS:
Updating Avamar Client Plugin-Catalog times out for AVE -18.2.0-134_HF310588
admin@: ~/>: netstat -anp|grep 7778 |grep LISTEN (Not all processes could be identified, non-owned process info will not be shown, you would have to be root to see it all.) tcp 0 0 :::7778 :::* LISTEN 3311/java
2. Kill the process
admin@:~/>: kill -9 3311
3. Prior to starting MCS, perform the following changes in mcserver.xml:
Before: <entry key="group_scheduler_enabled" value="false" /> After: <entry key="group_scheduler_enabled" value="true" />
4. Then start up MCS
admin@:~/>: mcserver.sh --start
5. When it is totally up, go to the AVI page retry. i.e. https://Avamar-IP/avi/avigui.html
After the following steps are performed, we need to execute the below steps on ACM Side
Need to add below steps for ACM dashboard showing AV agents installation is in progress.
ACM:/usr/local/dataprotection/var # chown idpauser:idpauser av_ucd_install_success ACM:/usr/local/dataprotection/var # ls -la total 0 drwxr-xr-x 1 idpauser idpauser 62 Oct 13 21:14 . drwxr-xr-x 1 idpauser idpauser 390 Oct 6 23:16 .. -rw------- 1 idpauser idpauser 0 Oct 13 21:14 av_ucd_install_success drwxr-xr-x 1 idpauser idpauser 22 Oct 3 08:52 configmgr
6. After that click on refresh dashboard icon to restart dashboard thread.
Integrated Data Protection Appliance Family
20 Nov 2020
2
Solution