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Article Number: 000168800


IDPA Backup agents installation failed at 48% due to timeout

Summary: This KB Article walks you through an issue seen on IDPA where the Avamar Dashboard on the ACM UI may show spinning wheel with info: Backup agents installation in progress. The Upgrade Client Plugin Catalog workflow may time out on the AVI UI. ...

Article Content


Symptoms



IDPA Backup agents installation failed at 48% due to timeout as seen on Avamar Installation Manager UI:

The Avamar AVI UI can be accessed at the following address:
https://<AVAMAR_IP_ADDRESS_OR_FQDN/avi



kA23a000000GFNUCA4_3_0


Note: This is applicable for IDPA versions 2.3.0 and greater (i.e. 2.3.1, 2.4.1, 2.5). 

SYMPTOMS: 

  • On ACM dashboard you will see a spinning wheel for backup agents installation in progress. 
  • All backups will go into hung state.

Cause

Updating Avamar Client Plugin-Catalog times out for AVE -18.2.0-134_HF310588

Resolution

The following steps need to be followed on IDPA Avamar :

1. Login to avamar using admin user and find the mcs pid.
admin@: ~/>: netstat -anp|grep 7778 |grep LISTEN
(Not all processes could be identified, non-owned process info
will not be shown, you would have to be root to see it all.)
tcp        0      0 :::7778                 :::*                    LISTEN      3311/java

2. Kill the process
admin@:~/>: kill -9 3311


3. Prior to starting MCS, perform the following changes in mcserver.xml:
Before:
<entry key="group_scheduler_enabled" value="false" />
After:
<entry key="group_scheduler_enabled" value="true" />



4. Then start up MCS
admin@:~/>: mcserver.sh --start

5. When it is totally up, go to the AVI page retry. i.e.  https://Avamar-IP/avi/avigui.html
After the following steps are performed, we need to execute the below steps on ACM Side
Need to add below steps for ACM dashboard showing AV agents installation is in progress.
  1. Create touch file  av_ucd_install_success  in folder /usr/local/dataprotection/var
  2. Set idpauser permission on this file, see below command output
ACM:/usr/local/dataprotection/var # chown idpauser:idpauser av_ucd_install_success
ACM:/usr/local/dataprotection/var # ls -la
total 0
drwxr-xr-x 1 idpauser idpauser  62 Oct 13 21:14 .
drwxr-xr-x 1 idpauser idpauser 390 Oct  6 23:16 ..
-rw------- 1 idpauser idpauser   0 Oct 13 21:14 av_ucd_install_success
drwxr-xr-x 1 idpauser idpauser  22 Oct  3 08:52 configmgr
  

6. After that click on refresh dashboard icon to restart dashboard thread.
kA23a000000GFNUCA4_2_0

Article Properties


Product

Integrated Data Protection Appliance Family

Last Published Date

20 Nov 2020

Version

2

Article Type

Solution