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Article Number: 000167800


RecoverPoint for Virtual Machines: One vRPA can't see repository or journals

Summary: Unable to see storage

Article Content


Symptoms



Issue:
RP4VMs is reporting these errors:
ERROR: RPA X in RP4VM can't access repository volume
ERROR: SAN view is empty: Check LUN masking, zoning, network connections, and storage configuration. ; RP4VM ; RPA X in RP4VM


 Volumes:

ERROR: Journal volume [CPG_CG1, CPG_Source, RPVS_Lun00003] cannot be accessed by: RPA X ERROR: Journal volume [CPG_CG6, CPG_Source, RPVS_Lun00008] cannot be accessed by: RPA X ERROR: Journal volume [CPG_CG2, CPG_Source, RPVS_Lun00004] cannot be accessed by: RPA X ERROR: Journal volume [CPG_CG3, CPG_Source, RPVS_Lun00005] cannot be accessed by: RPA X ERROR: Journal volume [CPG_CG4, CPG_Source, RPVS_Lun00006] cannot be accessed by: RPA X ERROR: Journal volume [CPG_CG5, CPG_Source, RPVS_Lun00007] cannot be accessed by: RPA X


SAN_Diag output shows no journals or repo, but does show VM disks

==========
 ERRORS:
==========

1 errors:
1. SAN view is empty: Check LUN masking, zoning, network connections, and storage configuration.

0x724f70912c65faxxx           Virtual    VDisk        409600       SQL:scsi0:0  ae6ac3eb-9c85-4367-9d7f-a31be15f3xxx      35,30,30,37,36,61
,66,37,2d,31,39,64,62,2d,38,30,33,38,2d,37,63,64,66,2d,32,30,32,62,34,34,64,35,32,66,37,36,3a,73,63,73,69,30,3a,30

0xec12bc90a3481xxx            Virtual    VDisk         81920  Sharepoint:scsi0:0  ae6ac3eb-9c85-4367-9d7f-a31be15f3xxxx     35,30,30,37,62,39
,34,33,2d,37,61,66,38,2d,30,65,35,38,2d,64,37,35,38,2d,64,34,63,61,36,32,33,32,35,39,65,64,3a,73,63,73,69,30,3a,30
 

Cause

Root Cause:
There is a line missing or commented out in the vRPA .vmx file
scsi0:1.filters = "esx_splitter"

for example:
scsi0:1.deviceType = "scsi-hardDisk"
scsi0:1.fileName = "RPDevice.vmdk"
scsi0:1.mode = "independent-persistent"
scsi0:1.present = "true"
scsi0:1.redo = ""
#scsi0:1.filters = "esx_splitter"
esx_splitter.scsi0:1.options = "ClusterID=66a20ad38b90xxxx"

If this line is missing or commented out, the RPA cannot see the repository or journal volumes. 

Resolution

Workaround:
1. Power off the vRPA with the issue
2. SSH into the ESX host holding the vRPA
3. Edit the .vmx file to include the missing line 
4. Power on the vRPA

Resolution:
N/A

Article Properties


Affected Product

RecoverPoint for Virtual Machines

Product

RecoverPoint for Virtual Machines

Last Published Date

20 Nov 2020

Version

2

Article Type

Solution