Article Number: 000167800
Volumes:
ERROR: Journal volume [CPG_CG1, CPG_Source, RPVS_Lun00003] cannot be accessed by: RPA X ERROR: Journal volume [CPG_CG6, CPG_Source, RPVS_Lun00008] cannot be accessed by: RPA X ERROR: Journal volume [CPG_CG2, CPG_Source, RPVS_Lun00004] cannot be accessed by: RPA X ERROR: Journal volume [CPG_CG3, CPG_Source, RPVS_Lun00005] cannot be accessed by: RPA X ERROR: Journal volume [CPG_CG4, CPG_Source, RPVS_Lun00006] cannot be accessed by: RPA X ERROR: Journal volume [CPG_CG5, CPG_Source, RPVS_Lun00007] cannot be accessed by: RPA X
SAN_Diag output shows no journals or repo, but does show VM disks
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ERRORS:
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1 errors:
1. SAN view is empty: Check LUN masking, zoning, network connections, and storage configuration.
0x724f70912c65faxxx Virtual VDisk 409600 SQL:scsi0:0 ae6ac3eb-9c85-4367-9d7f-a31be15f3xxx 35,30,30,37,36,61
,66,37,2d,31,39,64,62,2d,38,30,33,38,2d,37,63,64,66,2d,32,30,32,62,34,34,64,35,32,66,37,36,3a,73,63,73,69,30,3a,30
0xec12bc90a3481xxx Virtual VDisk 81920 Sharepoint:scsi0:0 ae6ac3eb-9c85-4367-9d7f-a31be15f3xxxx 35,30,30,37,62,39
,34,33,2d,37,61,66,38,2d,30,65,35,38,2d,64,37,35,38,2d,64,34,63,61,36,32,33,32,35,39,65,64,3a,73,63,73,69,30,3a,30
Root Cause:
There is a line missing or commented out in the vRPA .vmx file
scsi0:1.filters = "esx_splitter"
for example:
scsi0:1.deviceType = "scsi-hardDisk"
scsi0:1.fileName = "RPDevice.vmdk"
scsi0:1.mode = "independent-persistent"
scsi0:1.present = "true"
scsi0:1.redo = ""
#scsi0:1.filters = "esx_splitter"
esx_splitter.scsi0:1.options = "ClusterID=66a20ad38b90xxxx"
If this line is missing or commented out, the RPA cannot see the repository or journal volumes.
Workaround:
1. Power off the vRPA with the issue
2. SSH into the ESX host holding the vRPA
3. Edit the .vmx file to include the missing line
4. Power on the vRPA
Resolution:
N/A
RecoverPoint for Virtual Machines
RecoverPoint for Virtual Machines
20 Nov 2020
2
Solution